Product or service reviewed: Furnace/AC
We had our furnace go out and we had a service agreement with another company, they told us they could not get anyone out to our house until after 5 PM and would have to charge us a "after hours" charge, even though I had the "friends and Family" discount and I called at 8 Am in the morning. I work as a HVAC Controls Engineer and when customers call me to say they are hot or cold, they want instant action not me telling them I will be there after 5 PM and charge them overtime for it. I called Baumberger at 9:15 AM and before noon we had a technician onsite to fix our furnace. Our furnace is over 25 years old and was going out. The tech said the secretary ( I believe her name was Chelsea) would get back to us with a repair quote, and she did around 4 PM with a quote on the repair, due to the cost of repair, we decided that we would just get a new system, furnace and AC. So I called Baumberger back and Steve came out at 5 PM to quote us a new furnace and AC system. This is how customer service works and should be a model for everyone. Because of this Baumberger has a life long customer in my wife and I. Not to mention they made $$ by selling a new system. The other company lost our business and lost the chance to sell a new system. I would like to thank Baumberger for the exceptional service they have provided. I do not review many companies and when I do it is usually because they are so bad, but I had to review these guys because they are so good. Once again, thanks guys. Keep up the good work.
Product or service reviewed: Checkup on Air Conditioner
On July 1st, Mike came to check out my A/C. He was thorough, polite, and professional.
He explained what he did to made certain everything was running as it should. I am very pleased with my new furnace and A/C and will continue to have Baumberger Heating & Cooling service them. I will also recommend them for their products and their service.
Product or service reviewed: furnace repair
The service technician, Dave, was polite, friendly, & knowledgeable. He got our furnace fixed & running in less than two hours. Thank you Dave!